Privacy Policy

1. Introduction

Morespace Storage LLC (“Morespace,” “we,” “us,” or “our”) operates self-storage facilities and related services in Dubai, United Arab Emirates, including our website at morespace.ae (the “Site”) and our physical storage locations (together, the “Services”).

We respect your privacy and are committed to protecting your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”) and any implementing regulations issued by the UAE Data Office, as well as other applicable laws of the United Arab Emirates.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you. By using our Site or Services, you acknowledge that you have read and understood this Policy.

2. Who This Policy Applies To

This Policy applies to:

• Visitors to our Site
• Prospective and existing customers who rent storage units or use our related services (e.g. moving, packing, logistics support)
• Individuals who contact us via phone, email, WhatsApp, or in person
• Visitors to our storage facilities (including those captured on CCTV)
• Job applicants and business contacts, where relevant

3. Personal Data We Collect

We may collect the following categories of personal data:

We do not knowingly collect sensitive personal data (e.g. health data, biometric data used for identification purposes beyond facility access control) unless strictly necessary and with your explicit consent, as required under the UAE PDPL.

4. How We Collect Personal Data

We collect personal data through several channels:

• Directly from you: When you enquire about, book, or rent a storage unit, create an account, contact customer support, or fill out a form on our Site.
• Automatically: Through cookies and similar tracking technologies when you browse our Site.
• Facility systems: Via CCTV and access-control systems at our facilities.
• From third parties: Such as payment processors, identity verification providers, or referral/agent partners, where applicable.

5. Legal Basis and Purposes of Processing

In line with the UAE PDPL’s consent-based processing regime, we process your personal data on the following bases:

• Your consent, which you may withdraw at any time (see Section 8)
• Performance of a contract, such as your storage rental agreement
• Compliance with a legal obligation, such as UAE tax, security, or Ejari/municipality-related requirements
• Our legitimate business interests, such as facility security, fraud prevention, and service improvement, where these do not override your fundamental rights

We use your personal data to:

1. Create and manage your customer account and storage rental agreement
2. Process payments, invoices, and security deposits
3. Provide access to your storage unit and facility (including gate/keypad/biometric access)
4. Maintain the security of our premises via CCTV monitoring
5. Communicate with you about your account, bookings, or service updates
6. Respond to enquiries and provide customer support
7. Send you marketing communications, where you have opted in
8. Comply with applicable UAE laws and regulatory requests
9. Investigate and prevent fraud, theft, or unauthorized access
10. Improve our Site, Services, and customer experience

6. Sharing of Personal Data

We do not sell your personal data. We may share your personal data with:

• Service providers: Payment gateway providers, IT and hosting providers, CCTV/security system vendors, SMS/email communication platforms, and logistics or moving partners under contractual confidentiality obligations.
• Government and regulatory authorities: UAE Data Office, Dubai Police, or municipal authorities, where required by law or in connection with an investigation.
• Professional advisors: Auditors, lawyers, or insurers, where necessary.
• Business transfer parties: In the event of a merger, acquisition, or sale of assets, subject to appropriate protections.

7. Cross-Border Data Transfers

Where personal data is transferred outside the UAE (for example, to a cloud hosting provider or software vendor located abroad), we take steps to ensure such transfers comply with UAE PDPL requirements, including relying on adequacy decisions, contractual safeguards, or your explicit consent.

8. Your Rights Under UAE PDPL

Under the UAE PDPL, you are entitled to exercise the following rights:

9. Cookies and Similar Technologies

Our Site uses cookies to enable core functionality, remember your preferences, analyze traffic and usage patterns, and support marketing efforts where consented. You can control or disable cookies through your browser settings.

10. CCTV and Facility Security

Our self-storage facilities are monitored 24/7 by CCTV for the safety and security of our customers, staff, and property. Footage is retained for a limited period (typically 30–90 days) unless required in connection with a security incident or law enforcement request. Access is strictly restricted to authorized security personnel.

11. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, tax, accounting, or contractual requirements under UAE commercial law.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including encryption, access controls, secure facility systems, and confidentiality obligations.

13. Contact Us

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top indicates when it was last revised. We encourage you to review this Policy periodically.